Sales Floor Assistant - Hamilton Towne Ctr
General Description As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.
Primary
Responsibilities:
Customer Service & Sales - Models and holds team accountable for delivering outstanding customer serviceActively listens to customer issues to resolve problemsDemonstrates WORTH behaviors consistentlyPartners with other team members when additional support is neededDoor to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plansContributes to merchandise receipt and reverse logistics processesAssists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.
)Contributes to the Shoe on Display restocking process, including mismates and stockroom organizationContributes to the restock program to identify replenishment opportunities.
SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidanceIdentifies sell-through opportunities and remerchandise the selling floor to increase rate of saleHelps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environmentContributes to the execution of visual elements to support merchandising statementsResponsible for stockroom maintenance.
Omnichannel (SVG 2-3 only) - Assists with the jcp.
com process including jcp.
com orders and aged and undelivered orders/returns as neededContributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activitiesAssists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrinkParticipates in annual inventory processes.
Performance Standards - Supports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.
Core Competencies & Accomplishments:
To achieve success at JCPenney, a Merchandise Assistant will possess the following:
Results - Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays , and 401(k) with Company matchAll associates are eligible for an associate discount on JCPenney merchandiseFor paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar yearAll store hourly associates scheduled to work on a designated holiday will receive additional compensation For paid vacation days, as well as eligibility requirements for other benefits, please visit http:
//www.
yourjcpbenefits.
comAbout JCPenney:
JCPenney is the shopping destination for diverse, working American familiesWith inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and valueJCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and opticalThe Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.
com to more than 650 stores in the U.
Sand Puerto RicoIn 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagementPlease visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Recommended Skills Customer Service Inventory Control Stocks Merchandise Sales Operations Assisting Sales Team Sales Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3t07v69ycwy4tgm7xq', 'ExternalApply-j3t07v69ycwy4tgm7xq'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Primary
Responsibilities:
Customer Service & Sales - Models and holds team accountable for delivering outstanding customer serviceActively listens to customer issues to resolve problemsDemonstrates WORTH behaviors consistentlyPartners with other team members when additional support is neededDoor to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plansContributes to merchandise receipt and reverse logistics processesAssists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.
)Contributes to the Shoe on Display restocking process, including mismates and stockroom organizationContributes to the restock program to identify replenishment opportunities.
SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidanceIdentifies sell-through opportunities and remerchandise the selling floor to increase rate of saleHelps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environmentContributes to the execution of visual elements to support merchandising statementsResponsible for stockroom maintenance.
Omnichannel (SVG 2-3 only) - Assists with the jcp.
com process including jcp.
com orders and aged and undelivered orders/returns as neededContributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activitiesAssists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrinkParticipates in annual inventory processes.
Performance Standards - Supports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.
Core Competencies & Accomplishments:
To achieve success at JCPenney, a Merchandise Assistant will possess the following:
Results - Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays , and 401(k) with Company matchAll associates are eligible for an associate discount on JCPenney merchandiseFor paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar yearAll store hourly associates scheduled to work on a designated holiday will receive additional compensation For paid vacation days, as well as eligibility requirements for other benefits, please visit http:
//www.
yourjcpbenefits.
comAbout JCPenney:
JCPenney is the shopping destination for diverse, working American familiesWith inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and valueJCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and opticalThe Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.
com to more than 650 stores in the U.
Sand Puerto RicoIn 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagementPlease visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Recommended Skills Customer Service Inventory Control Stocks Merchandise Sales Operations Assisting Sales Team Sales Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3t07v69ycwy4tgm7xq', 'ExternalApply-j3t07v69ycwy4tgm7xq'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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